At Kamapills, we strive to provide a smooth and hassle-free shopping experience. To help avoid confusion, we recommend all customers thoroughly read our return and refund policy. Below are the key points to guide you through the process:
Order Confirmation:
Before finalizing your order, we will send a confirmation email with all order details, including the specifications of the medicines and prices. Once payment is processed, you will receive a final acknowledgment with the total order value and estimated delivery time. If certain items are out of stock, this will be mentioned in the acknowledgment.
Shipping Dispatch Confirmation:
After you place your order and complete payment, you will receive an email notifying you when your package is ready for shipment. Shipping typically occurs within 24 to 48 hours. This email will include an invoice, shipment number, and tracking details. We recommend that once your order is shipped, you do not change your shipping address to avoid issues with delivery.
Customs Checks for International Orders:
For international customers, packages may be delayed by customs checks at the port or airport, which is beyond our control. Please allow additional time for customs clearance, which can range from a few days to several weeks.
Estimated Delivery Time:
For local deliveries, packages typically arrive within a few days, but unforeseen circumstances like customs delays or natural disasters may extend delivery times. In general, delivery should not exceed 15 to 20 working days from the order date. Customers are encouraged to track their packages and contact us if the shipment hasn’t arrived after 15-20 days.
Reshipping Lost Orders:
In rare cases of lost packages, we will reship your order or provide a refund, covering all costs except taxes and customs duties. If your package has not been received within 21 days, please contact our helpline within 8 weeks of placing the order. We will reship your order free of charge. However, if we are not notified within the 8-week window, we will not be able to issue a refund or reship the package.
Return and Refund Policy:
If the delivered product has a broken or tampered seal, the customer must report it within 7 days of receiving the shipment. We will arrange for a replacement shipment and pick up the damaged product after verifying the issue. Return or refund requests made after 7 days will not be accepted.
We hope these guidelines help make your shopping experience as seamless as possible!